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Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? PDF

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? by Steven Walden
English | 31 Mar. 2017 | ISBN: 1349949043 | 260 Pages | PDF | 3.26 MB
Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.
Walden shows why mos…

Link http://sharpbook.net/books/customer-experience-management-rebooted-are-you-an-experience-brand-or-an-efficiency-brand

You Only Have to Be Right Once The Unprecedented Rise of the Instant Tech Billionaires

In 2007, twenty-one-year old David Karp launched Tumblr, a simple micro-blogging platform, on a whim. By 2012, it had become one of the top ten online destinations, drawing 170 million visitors. By 2013, Yahoo had acquired Tumblr for over $1 billion. Just like that, a kid who hadn’t even earned his high school diploma was worth over a quarter billion dollars. And he’s not the only one . . .
Silicon Valley’s newest billionaires represent a unique and unconventional breed of entrepreneur: y…

Link http://sharpbook.net/books/you-only-have-to-be-right-once-the-unprecedented-rise-of-the-instant-tech-billionaires